FAQ

Frequently asked questions

Quick answers before you start. For step-by-step guides, search the help centre.

The basics

Is Bunse free?

Yes. Everything in Bunse is free: your budget and statement imports, savings, investments, pensions, loans and credit cards, your mortgage and Insights. There are no adverts, no card details to add and no account to create.

Is Bunse free?
Which phones does Bunse work on?

Bunse is coming to iPhone and Android. Until it's in the App Store and Google Play, you can use the web version on any phone and add it to your home screen.

What platforms does Bunse run on?
Do I need to create an account?

No. There's no sign-up, email address or password. Open Bunse and start: everything you enter stays on your device.

Where is my data stored?
How is Bunse different from Emma, Snoop or YNAB?

Emma and Snoop work by connecting to your bank. Bunse never asks for your bank login: you import a statement file instead, and your data stays on your phone. And unlike YNAB, it's free. Our comparisons go into the details: Emma, Snoop and YNAB.

Is this financial advice?

No. Bunse is a tracking tool, not a financial adviser. It shows you figures based on what you enter and never recommends what to buy, sell or hold. For advice about your own circumstances, speak to a qualified financial adviser.

Is this financial advice?

Your data and privacy

Does Bunse connect to my bank?

No. Bunse has no Open Banking connection and never asks for your online banking login. You import a statement file you've downloaded from your bank yourself, or enter your figures by hand.

Does Bunse connect to my bank?
Where is my data stored, and what if I lose my phone?

On your device, and nowhere else. Bunse has no server holding your financial data, so there's no account to break into. It also means we can't recover it for you, so export a backup from Settings now and then. If you lose your phone, restore that backup on your new one.

Back up and restore your data
Does anything leave my device?

Your financial data never does. Bunse only goes online for exchange rates if you hold investments in dollars or euros, and for investment prices if you add your own Alpha Vantage key. Those requests carry a currency or a ticker, nothing about you. The phone apps collect no analytics. The web version asks first, and only counts which features get used. Our privacy policy has the full detail.

Can I lock Bunse?

Yes. In the iPhone and Android apps, turn on App lock in Settings and Bunse asks for Face ID, your fingerprint or your phone's PIN before it opens.

Lock Bunse with Face ID or your fingerprint
How do I delete my data?

Open Settings, tap Reset under Data reset, then Yes, erase it. That erases everything Bunse has stored on that device. We never had a copy, so there's nothing for us to delete.

Can I use Bunse on more than one device?

Each device keeps its own copy, because nothing syncs through a server. To move to a new phone, export a backup from the old one and restore it on the new one.

Can I use Bunse on more than one device?

Getting your money in

How do I get my transactions into Bunse?

Download your transactions from your bank's website or app as a file (CSV, QIF or OFX) and import it. Bunse reads it on your phone, picks out your regular bills and subscriptions, and builds your budget from them. You can also set everything up by hand.

Set up Bunse from a bank statement
Which banks work with Bunse?

Any bank that lets you download your transactions as a CSV, QIF or OFX file, which is most UK banks. There are step-by-step guides for Barclays, HSBC, Lloyds, Halifax, NatWest, Nationwide, Santander, Monzo and Starling. Bunse can't read PDF statements.

How do I export transactions from my bank?
Does Bunse find my subscriptions?

Yes. When you import a statement, Bunse spots regular payments to services like Netflix or Spotify and offers to track them. It then shows when each renews, what it costs a year, and when a price goes up.

Track your subscriptions

What Bunse tracks

What's the flame?

A quick rating of up to three money habits: your savings rate, your emergency fund and how much of your credit card limits you use. Each is scored against a UK rule of thumb, from Safety flame through Warming up to Full heat.

What is the flame on the Overview screen?
Can Bunse track my investments?

Yes. Add each fund or share you hold and log what you buy and sell. For live prices, add a free Alpha Vantage key; or update a holding's value yourself from your broker's app.

Add an investment and log a buy
Does Bunse track my pension?

Yes. Add each pot, whether workplace, SIPP or defined benefit, and log contributions as they go in. Your employer's contributions are tracked separately from yours, so you can finally see them add up.

Does Bunse track my pension?
Can Bunse track my mortgage?

Yes. Add each rate deal as it starts, and Bunse estimates your balance, shows what overpaying would save, checks your plan against the usual 10% a year allowance, and can remind you before your deal ends. Want to try the numbers first? Use the free overpayment calculator.

Set up your mortgage
Can I track loans and credit cards?

Yes, as many as you have. Bunse shows what you owe on each and how much of your credit limits you're using, and can remind you before a 0% deal ends.

Add a credit card or loan
What is Ask Bunse?

A quick way to ask about your own numbers. Pick a question such as "How much did I spend on Groceries last month?", fill in the blanks, and get the answer straight away. It's worked out on your phone from your own data: it isn't an AI chatbot and sends nothing anywhere.

What is Ask Bunse?

Getting in touch

How do I report a bug or ask a question?

Email hello@bunse.uk. A real person reads every message, and bug reports and feedback shape what gets fixed and built next.

How do I report a bug or give feedback?
I've found a security issue. Who do I tell?

Didn't find your answer?

Email us and a real person will get back to you, usually within a couple of days.

Email hello@bunse.uk